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Fraud + Scams

What to Do When They Happen to You

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VISIONBank

IT Department

Computer screen saying scam

Fraud and scams happen every day. We hear about them constantly, but one day they could happen to you. Here are four steps to take if it does.

Contact Your Financial Institution 

Contact VISIONBank immediately. We are here to help walk you through the process and determine what needs to be done.

Determine the Type

Where did the fraud happen? Here is some information VISIONBank will help you determine:

  • Amount of money
  • How did they contact you?
  • If it was a fraudelent check, how and why did you receive it?
  • Was any sensitive information shared, such as an account number, digital banking login credentials, social security number, debit card or credit card number?

Update Account Information

Depending what information was accessed, our customer service team will help you reset your digital banking login, shut down your debit card, order a new credit card, or even open a new account and switch over automatic payments.

File a Report

Our team will guide you on where to file a report. If it's a local scam, you will want to file a police report. We also encourage you to share it with the Federal Trade Commision (FTC) and FBI Internet Crime Complaint Center, if applicable, to help educate others.

We understand fraud and scams are sneaky. Don't hesitate to reach out to us if it happens to you. Contact our Customer Service team at 701.364.2020 or customerservice@visionbanks.com.