- Cybersecurity
What to Do When Fraud or Scams Happen to You
Jon Erdmann
Chief Information Technology Officer
Fraud and scams happen every day. We hear about them constantly, but one day they could happen to you. Here are four steps to take if it does.
Contact Your Financial Institution
Contact VISIONBank immediately. We are here to help walk you through the process and determine what needs to be done.
What Type of Fraud or Scam Was It?
Where did the fraud happen? Here is some information VISIONBank will help you determine:
- Amount of money
- How did they contact you?
- If it was a fraudelent check, how and why did you receive it?
- Was any sensitive information shared, such as an account number, digital banking login credentials, social security number, debit card or credit card number?
Update Account Information
Depending what information was accessed, our customer service team will help you reset your digital banking login, shut down your debit card, order a new credit card, or even open a new account and switch over automatic payments.
File a Report
Our team will guide you on where to file a report. If it's a local scam, you will want to file a police report. We also encourage you to share it with the Federal Trade Commission (FTC) and FBI Internet Crime Complaint Center, if applicable, to help educate others.
We understand fraud and scams are sneaky. Don't hesitate to reach out to us if it happens to you. Contact our Customer Service team at 701.364.2020 or cs@visionbanks.com.
Report Fraud + Scams
Did you receive a text, call, or email about your VISIONBank account that was suspicious? Fill out the form below to report it!
** Reminder, if you have given out any sensitive information (account number, debit card number, Social Security number, or digital banking credentials please contact us immediately at 701.364.2020. **